At LALEMANA we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than to provide detailed services.
At any time you can request a copy of the information we have recorded about you. You can also request that we remove all the information that identifies you. As a rule, we’ll remove your ID information if you haven’t made any transactions with us in the last 3 years. To be more transparent we list the commercial services we offer and how you use the information we collect each service.
Services related to hair and beauty:
We request the minimum personally identifiable information to manage our business effectively. That is, the information you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes on the services we make to ensure that we maintain and exceed our level of service. For example, your favorite hair style, color formulas, how you like coffee and who your favorite stylists are. We believe that you have granted your consent for us to personally store identification information and information about your services based on the services you receive from us.
Depending on the specific services we provide you with, we may need to ask questions related to your medical history. We will obtain your consent before storing information related to your medical history. An example of medical data may be allergies, pregnancy or an injury that may affect the performance of your service with us.
We will contact you by phone, email or SMS to confirm reserved appointments and remind you of upcoming appointments. We will consider the appointment as consent to carry out this activity but, if you wish, you can cancel your subscription at any time.
Ratings and appointment Reviews:
After your visit we may send you an email or SMS asking you to rate our services and provide us with your feedback. We will consider your participation in the service as a consent to carry out this activity but, if you wish, you can cancel your subscription at any time.
We will consider becoming a member of our loyalty program as a consent to send you emails related to the loyalty program but, if you wish, you can cancel your subscription at any time.
We will not carry out any type of marketing by phone, email or SMS without first facilitating your consent for us to do so. Our marketing campaigns are automatic and use rules based on the services and products purchased and the information we collect from you. For example, we can send you marketing campaigns on your birthday, when we miss you (if you haven’t visited our center for the past 3 months) and other special days like Valentine’s Day and Christmas. Of course, you can cancel your subscription at any time.
Data processors and locations:
We use numerous software solutions in our company to provide the aforementioned services. These software solutions store and process data in numerous locations outside of our business premises. For a list of software vendors and data storage locations, visit:
Changes and request for information:
You can contact us at:
– Request information that we have stored about you.
– Request that we remove all identification information about you.
– Make a complaint.
Date: June 17, 2018